Every opportunity we create, in one place.
Our calling team works your sold customer database every day. The Empire Performance Portal shows you what that work produces: the customers we reached, the warm showroom opportunities we booked, who showed, who bought, and what it added to your gross.
Opportunity to outcome
Where the return comes from
- Gross profit
- $41,300
- Pack, doc, holdback & recon
- $17,270
- Trade-in resales
- $9,850
- Total return
- $68,420
Most outsourced calling ends in a spreadsheet.
If you've worked with an outside BDC or marketing vendor, you know how it usually goes. At the end of the month you get a summary with call counts, a list of names and a total. There's no clear line from the work to the deals, so you're left trusting the number instead of checking it.
Our model doesn't allow for that. We only count deals 100% sourced from our outreach, customers who were inactive until our team called them. That means every one of those deals has to be traceable, customer by customer, from first contact to close. The portal is where you trace it.
From the first call to your monthly numbers.
Our team keeps the portal current as the work happens. Nothing for your staff to enter, nothing to export.
- 01
Every conversation is logged
When our team reaches one of your previous buyers, the customer's status, notes, current vehicle and interest go into the portal.
- 02
Opportunities become appointments
When a customer agrees to come in, the visit is booked and shows up for your team with the vehicle, the time and the context from the call.
- 03
Every outcome is recorded
Shown, sold, no-show or rescheduled. Sales are recorded with gross profit, pack, doc fees, holdback and any trade-in.
- 04
It rolls up into your numbers
The Overview and monthly report update on their own, built only from deals 100% sourced from our outreach.
Visibility your whole store can use.
Screens shown with example data. Your portal shows your stores, your customers and your numbers.
Your return on one screen
Total return, return per vehicle and return on investment, along with vehicles sold, trade-ins acquired and resold, and the full path from opportunity to appointment, show and sale. Pick any date range and the numbers follow.
Opportunity to outcome
Every customer, start to finish
Open any customer to see their full history: when our team reached them, what they said, when they came in and what they bought. Notes from our calls are right there, so your salesperson knows who is coming in and why before the customer walks through the door.
- Sep 3Reached by EmpireLease on the Altima ends in March. Open to options.
- Sep 3InterestedWants to look at a Rogue SV. Has a trade.
- Sep 5Appointment setSaturday, Sep 6 at 11:00 AM. Prefers a text confirmation.
- Sep 6ShowedMet with the sales team.
- Sep 6Sold2026 Rogue SV. Trade-in acquired.
A monthly report you can hand to ownership
Each month's report lays out opportunities, appointments, shows, vehicles sold, trade-ins and attributed profit, with the calculation method spelled out. Download it as a PDF and bring it to your next meeting with ownership.
- Opportunities
- 61
- Appointments set
- 32
- Shows
- 21
- Vehicles sold
- 14
- Trade-ins acquired
- 7
- Gross profit
- $41,300
- Pack, doc fees & holdback
- $17,270
- Trade-in resales
- $9,850
- Attributed profit
- $68,420
Everyone sees what they need.
Each person at your store gets their own login, and each login opens to the view that fits their job.
One login covers every store in the group. Look at the whole group or drill into a single rooftop.
Total return, return per vehicle, return on investment and the full funnel from opportunity to sale.
Today's and this week's appointments, upcoming visits and show rates, without the financials.
Managers you designate can add and remove their own staff, so access keeps up with your roster.
A portal, not a monthly email.
Most outside vendors report once a month. The portal is open whenever you want to check the work.
| Typical vendor report | Empire Performance Portal | |
|---|---|---|
| When you see results | At the end of the month | Any time, for any date range |
| What you see | Call and contact counts | Opportunities, appointments, shows, sales and gross |
| Proof behind the number | A total you have to trust | Customer-level records from first contact to close |
| Which deals count | Often unclear | Only deals 100% sourced from our outreach |
| Who has access | Whoever the email goes to | Owners, managers and salespeople, each with the right view |
Your customer data stays yours.
Your sold customer database is one of your store's most valuable assets. The portal holds only what it needs to show results, and only the right people at your store can see it.
The portal never stores your customers' phone numbers or email addresses. Records hold the customer, the vehicle and the history of our conversations, nothing more.
Every login uses a password plus a second step: a code sent by email, an authenticator app or a passkey.
Every login sees only the stores it's assigned to, and that's enforced on our servers on every request.
Your team can view and download everything, while customer and sales records can only be changed by Empire.
Idle sessions sign out on their own, and every change our team makes is recorded.
Common questions
Need help signing in? Email support@empireautoconsulting.com or call (864) 668-1349.
Anyone you choose. Owners, general managers, sales managers and salespeople each get their own login, and each sees the view that fits their role. Managers you designate can add their own staff.
No. The portal runs in any web browser on a computer or phone, and your CRM stays exactly as it is. Our team keeps the portal up to date.
Only deals 100% sourced from our outreach, meaning the customer was inactive until our team called them. Each deal is tracked at the customer level from first contact to close, so you can check every one. Trade-ins are tracked and reported separately.
Yes. A group login covers every store in the group, including stores added later, and you can view each store on its own.
Go to portal.empireautoconsulting.com, enter your email and password, then confirm it's you with a code we email you, your authenticator app or a passkey. If you set up a passkey, it signs you in on its own.
See the portal on your discovery call.
We'll walk you through the portal with example data and show you exactly how we'd report on your store.