Empire Auto Consulting provides Database Conversion for franchise dealerships. Our team calls your previous buyers, schedules warm showroom opportunities for your sales staff to close, and counts only the deals your store would not have made otherwise.
Dealerships invest heavily to acquire customers, sell them a vehicle, and build the relationship. After the sale, most stores don't have anyone whose job is to pick up the phone and create the next conversation.
Previous buyers receive little meaningful sales outreach once the original transaction is complete.
The next sales conversation often starts only after the customer submits a lead, visits the store, or shops elsewhere.
When a previous buyer purchases somewhere else, your store loses a sale and a competitor gains one.
The store historically retailed 70 to 100 total vehicles a month and was already trending upward. Starting in March, Empire's calling team added a separate, tracked layer on top of everything the store was doing. April broke 200 units for the first time in store history. May matched it. June set a third consecutive record.
Results were generated during an active client engagement, not a pilot. Manufacturer objective and incentive money is not included. Results vary by store.
Some stores come to us to fix what isn't working. Others already have top closers, a strong BDC and sharp management, and still want more. Database Conversion works for both, because it doesn't depend on more traffic, more ad spend or a better close rate. It's an incremental layer on top of whatever your store is already doing.
Our team reaches the customers nobody at your store is calling, without asking your floor to take on prospecting.
When your closing, BDC and management are dialed in, your sold customer database is usually the lever still left to pull. It's where the next record comes from.
Our team has already pushed a store that was #1 in its state further ahead, and helped a store already on an upward run set three consecutive records.
Deals you would not have gotten otherwise.
Core offering
Our team calls through your full sold database, regardless of service history, and turns previous buyers into additional units on top of your existing volume.
8–20+ additional new-car deals per month. Trade-ins tracked separately.
Execution
Most virtual BDCs answer incoming leads. Ours creates them. Our people make every call, so your floor never takes on the prospecting workload.
Outbound only. We never field your inbound leads.
In development Coming soon
A customer experience platform that identifies which previous buyers are ready to convert and guides your sales team through the close once they're in your showroom.
Exclusive to Empire partners at launch.
We make every call. Your team closes. We work with whatever CRM or DMS you already use.
Your volume, database history, CRM and what you're trying to solve. By the end, we'll know whether your store is a fit and what a full audit would look like.
We map the opportunity in your CRM: how many previous buyers, their profile, and a realistic incremental unit lift. This is where most stores are surprised.
Our calling team works your database every day using opportunity based selling, a non-abrasive approach that protects the relationship when the timing isn't right.
Every deal is tracked at the customer level, from first contact to close. We only claim deals that would not have happened without our calls.
Adjust the slider to your current monthly new-car volume to see the estimated additional new units, trade sales, and variable profit.
Directional estimate based on your monthly new-car volume. Actual results depend on database quality, market, staffing, inventory, and execution.
Watch our team work your own customer database. You pay only for deals we generate, 100% sourced from our outreach, and either side can cancel at any point during the two weeks.
Our team calls your sold customers, not a purchased list.
You pay a flat rate per unit, only for deals 100% sourced from our outreach.
Either side can stop at any point during the two weeks.
No. Empire works from your existing sold customer database. We create incremental opportunities from customers already connected to the dealership.
Because we know the exact moment the customer went from inactive to in-market, and it's the moment we called them. Every point of contact is logged in the system as it happens, so there's a clear record of the customer being dormant right up until our outreach started the conversation.
If a customer was already active, already in your CRM as a live opportunity, or would have come back on their own, we don't count it. The deal has to be 100% sourced from our outreach, with no attribution shared with any other lead source, before it counts as ours.
No. We only handle outbound. We never field or manage inbound leads. We create outbound opportunities from your previous customers and handle every point of contact ourselves.
Empire's team handles the outbound calling and appointment setting. Your selected salespeople work the showroom opportunity and close the deal, with Empire continuing to monitor and support performance.
Empire partners with dealerships that refuse to settle for average. If you're looking to increase new-car sales, improve customer retention, and create a competitive advantage over other dealerships in your market, we're built for you.
Our team handles the outreach and appointment setting, allowing your sales team to focus on selling, not prospecting.
Across dealerships of every scale, the stores that stood apart weren't the ones spending the most on advertising. They were the ones that made the customer feel like a relationship, not a transaction. Empire was founded on the belief that dealers can grow their numbers while strengthening those relationships, not at the expense of them.
“Every day is won because we have the strategy to win.”
Founder
Years on the retail side at every scale, and the gap he kept seeing in how stores handled their sold customers, became the foundation for Empire.
Founding Partner
Shapes the strategy, accountability structures and day-to-day operation of the calling team across store types and sizes.
We'll discuss your store, current new-car volume, customer database, and whether the opportunity justifies a pilot or full engagement.