1. Information We Collect
Empire Auto Consulting collects information you provide directly to us when you request a consultation, complete our audit request form, or contact us. This may include:
- Your name, email address, and phone number
- Your dealership name and role
- Monthly unit volume and CRM system information
- Any details you share in the message field of our contact form
We do not collect any dealership customer data, sold customer records, or CRM data through this website.
2. How We Use Your Information
We use the information we collect to:
- Respond to your audit requests and consultation inquiries
- Schedule and conduct discovery calls
- Provide and improve our consulting services
- Send relevant follow-up communications including via SMS and phone
- Send appointment reminders, follow-up messages, and promotional communications about our services
- Comply with legal obligations
3. SMS and Telephone Communications
By providing your phone number and submitting our contact form, you expressly consent to receive SMS text messages and calls from Empire Auto Consulting, including appointment reminders, follow-up messages, and promotional communications. Consent is not a condition of receiving services.
- Message types: Appointment reminders, discovery call follow-ups, and promotional information about Empire Auto Consulting's services
- Message frequency: Message frequency varies based on your interaction and engagement with us
- Message and data rates: Message and data rates may apply
- Opt-out: Reply STOP to any message to opt out at any time
- Help: Reply HELP or contact support@empireautoconsulting.com for assistance
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may share information with trusted service providers who assist us in operating our business solely for the purpose of contacting you in connection with your inquiry. All such third parties are required to maintain the confidentiality of your information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will never sell your contact information or dealership details to any third party, including other vendors, lead providers, or marketing companies.
We may disclose your information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition, provided your information remains subject to this Privacy Policy.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Form submissions are transmitted securely. However, no method of transmission over the internet is 100% secure.
You acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control, and that the security, integrity, and privacy of any information exchanged between you and us through this site cannot be absolutely guaranteed.
6. Cookies and Tracking
Our website uses cookies and similar technologies to understand how visitors interact with our pages. Specifically, we use:
- Google Analytics — collects anonymized data about site traffic and user behavior to help us improve the site. You can opt out via the Google Analytics Opt-out Browser Add-on
- Functional cookies — used to improve your browsing experience
You can control cookie settings through your browser at any time. We do not use cookies to serve advertising or track you across third-party websites.
7. Third-Party Services
Our website and operations use third-party services including:
- Google Analytics — subject to Google's Privacy Policy
- Google Fonts — used for typography on our site
We are not responsible for the privacy practices of third-party services. Links to third-party websites are not endorsements of those sites or their privacy practices.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information, subject to our legal obligations
- Opt out of SMS communications at any time by replying STOP
- Opt out of future email communications from us
To exercise any of these rights, contact us at support@empireautoconsulting.com. Please note we may not be able to delete your information if it is necessary to complete a transaction, detect security incidents, comply with legal obligations, or fulfill a contract with you.
9. Children's Privacy
Our services are directed exclusively to automotive dealership professionals and business operators. We do not knowingly collect personal information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page and, where appropriate, by sending a notice to the email address you have provided. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
By using this website, you are accepting the practices set out in this Privacy Policy and our Terms of Service.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@empireautoconsulting.com.
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