How it works.
From the first database audit to ongoing performance monitoring. Here's exactly what happens when you work with Empire Auto Consulting.
- 01
Discovery Call
We start with a conversation about your store: your current volume, database history, CRM system, and what you're trying to solve. We come prepared with context specific to your store type so the call is direct and to the point.
By the end of the call, we'll know whether your store is a fit and what the next step, a full database audit, would look like for you.
- 02
Database Audit
We analyze your sold customer database to identify the previous buyers most worth converting. We map the exact opportunity sitting in your CRM: how many customers, what their profile looks like, and what realistic incremental unit lift looks like for your store.
This is where most dealerships are surprised by what's actually there.
- 03
Our Team Starts Calling
Our dedicated calling team starts working your sold customer database. We use what we call opportunity based selling, a non-abrasive approach that converts previous buyers while preserving the customer relationship when the timing isn't right.
Every call is made by our people, so nothing gets added to your sales floor's workload. Warm showroom opportunities land on your team's calendar.
- 04
Monitor & Stay Accountable
Once the calls start, we track results continuously, staying accountable to your incremental unit count month over month. Every deal we report is tracked at the customer level, from the moment we make contact to the close.
We only claim credit for deals that would not have happened without our calls.
What we handle, and what you handle.
Who makes the calls is fixed: we do. What stays flexible is how we fit around your store.
Our calling team handles 100% of the outreach and appointment setting. Your sales floor never takes on prospecting work, only the appointments that show up.
Every appointment is a warm showroom opportunity, scheduled by our team. Your existing sales staff handles the close.
We work with whatever CRM or DMS you already use, structured around your store's volume and pace.
The two-week pilot.
Not ready to commit to a full engagement? Start with our two-week pilot. You pay only for deals we generate, 100% sourced from our outreach, at a flat rate per unit. Either side can cancel at any point during the two weeks.
Our team calls your sold customers, not a purchased list.
You pay a flat rate per unit, only for deals 100% sourced from our outreach.
Either side can stop at any point during the two weeks.