1. Acceptance of Terms
By accessing or using the Empire Auto Consulting website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. By using this website, you are accepting the practices set out in these Terms and our Privacy Policy. If you do not agree to these terms, please do not access or use our website or services.
Empire Auto Consulting reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the website or services following any modifications constitutes your acceptance of the revised terms.
2. Services Description
Empire Auto Consulting provides automotive dealership consulting services, including but not limited to sold customer re-engagement processes, incremental unit generation, proprietary process installation, and performance monitoring. Our services are designed to help automotive dealerships generate net-new car deals from their existing sold customer database.
3. Client Responsibilities
As a client or website user, you agree to:
- Provide accurate and complete information about your dealership operations and sold customer history
- Implement the recommended process with your sales staff in good faith
- Maintain confidentiality of proprietary consulting methodologies
- Pay all fees according to the agreed payment schedule
- Comply with all applicable federal, state, and local laws and regulations in your business operations, including but not limited to laws applicable to direct marketing and privacy
4. Payment Terms
All consulting fees are due and payable in full prior to the commencement of any service agreements. Empire Auto Consulting requires payment to be received before any consulting work begins to ensure a smooth and professional service delivery.
Payment terms and amounts will be specified in individual service agreements. Empire Auto Consulting reserves the right to delay or suspend the start of services until full payment is received.
5. Confidentiality
Both parties agree to maintain strict confidentiality regarding all business information, strategies, methodologies, and data shared during the consulting relationship. This includes but is not limited to our proprietary re-engagement process, client dealership data, and sold customer information. This confidentiality obligation survives the termination of services.
6. Results Disclaimer
While Empire Auto Consulting has a proven track record of helping dealerships generate incremental units from their sold customer database, results may vary based on market conditions, database size and quality, implementation quality, and other factors beyond our control. Past performance does not guarantee future results.
7. Disclaimer of Warranties
The information and services provided by Empire Auto Consulting on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Empire Auto Consulting does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
You acknowledge that there are security and privacy limitations inherent to the internet which are beyond our control, and that the security, integrity, and privacy of any information exchanged between you and us through this site cannot be absolutely guaranteed.
8. Limitation of Liability
Empire Auto Consulting's total liability for any claim arising out of or relating to these terms or our services shall not exceed the total amount paid by you for services in the applicable engagement. In no event shall Empire Auto Consulting be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or relating to your use of or inability to use our services or website.
9. Intellectual Property
All methodologies, processes, systems, materials, content, trademarks, and intellectual property provided by or belonging to Empire Auto Consulting remain the sole property of Empire Auto Consulting. Clients are granted a limited, non-exclusive, non-transferable license to use these materials solely within the scope of their engagement. No reproduction, resale, sublicense, or transfer of proprietary materials is permitted without express written consent from Empire Auto Consulting.
10. Termination
Either party may terminate the consulting relationship with 30 days written notice. Once services have commenced, clients who choose to terminate the agreement will not be eligible for any refund of fees paid, as our consulting resources and expertise will have been allocated and delivered according to the agreed service plan.
11. SMS and Telephone Communications
By providing your phone number through our website contact form or any other means of communication with Empire Auto Consulting, you expressly consent to receive SMS text messages and phone calls from Empire Auto Consulting and its representatives.
By submitting your phone number, you provide express written consent to receive SMS messages from Empire Auto Consulting, including appointment reminders, follow-up messages, and promotional communications about our services. Consent is not a condition of purchase or receipt of services.
- Message types: Appointment reminders, discovery call follow-ups, and promotional information about Empire Auto Consulting's services
- Message frequency: Message frequency varies based on your interaction and engagement with us
- Message and data rates: Message and data rates may apply
- Opt-out: You may opt out at any time by replying STOP to any SMS message
- Help: Reply HELP to any message or contact support@empireautoconsulting.com for assistance
- No sharing: Your phone number and SMS consent will not be sold or transferred to third parties for marketing purposes
12. Indemnification
You agree to indemnify, defend, and hold harmless Empire Auto Consulting, its owners, employees, agents, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys fees) arising out of or relating to your use of our services, your violation of these terms, or your violation of any applicable laws or regulations.
13. Compliance with Laws
You are solely responsible for ensuring that your use of Empire Auto Consulting's services complies with all applicable federal, state, and local laws and regulations. Empire Auto Consulting is not responsible for and shall have no liability arising from your failure to comply with applicable laws in connection with your use of our services.
14. Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.
15. Entire Agreement
These Terms of Service, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and Empire Auto Consulting with respect to your use of our website and services, and supersede all prior or contemporaneous communications and proposals, whether oral or written.
16. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in South Carolina.
17. Contact Information
If you have any questions regarding these Terms of Service, please contact us at support@empireautoconsulting.com or use the contact form on our homepage.
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